Operations Advisor

Tesla Franklin, TN
operations advisor store team delivery advisor management tools communication driver’s license operations operational drive
March 10, 2023
Franklin, TN

What to Expect

The Operations Advisor creates and maintains operational
efficiencies to drive productivity within the store. The Advisor role supports
and empowers the Customer Experience, Tesla Advisors, and Management teams to
possess and utilize the tools necessary to meet and exceed targets. You will
proactively provide organizational support to maximize performance and

To succeed at Tesla you must be energetic, highly organized, and
hard working. You should have a passion for sustainable energy and the ability
to create exceptional client experiences. While individual contributions will
be recognized, teamwork is essential to achieve the highest level of success.
We will reward team players who help others succeed and empower the team around

What You’ll Do

Work alongside other employees to ensure
smooth transitions for customers toward a successful delivery day appointment

Demonstrate mastery of presenting, selling,
and delivering the entire Tesla eco-system.

Prepare customer loan and DMV documents prior
to delivery appointment and confirm accuracy

Maximizing Tesla Scheduling Service calendar
for drives and delivery

Maintaining store facilities: ordering
supplies, work orders, and vendor communication

Maintaining store fleet: coordinating service
& allocation Management

Support training, new hire onboarding, organizing
and/or executing validations

Compiling and running daily + weekly reports
to analyze store performance

Maintaining brand and EHS standards, cascading
feedback, or adjustments to local team

Monitoring and executing expenses

Keyholder responsibilities to include
opening/closing of store conducting morning/evening huddles and recaps

Perform additional responsibilities as
assigned to meet business need including Sales and Delivery

What You’ll Bring

At least 1 year of related experience

Proactive team member who is goal-oriented +
highly motivated

Ability to develop collaborative relationships
as a well-respected, trusted partner with whom others want to work

Great attention to detail with strong organization
and communication skills

Positive, enthusiastic, and passionate mindset

Proficient with Microsoft Office suite and CRM tools
(Salesforce preferred)

Ability to work evening hours, weekends, and
holidays in a retail environment

Ability to obtain appropriate state licensing,
where applicable

Must be at least 18 years of age

Maintain a valid driver’s license, as well as
an acceptable and safe driving record

Must successfully pass a pre-employment
background check

Eligible to legally work in the United States

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