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Provisioning Supervisor

Southwest Airlines Nashville, Tennessee
provisioning provisioning airlines bids operations people procedures leadership operation coordinate administrative learning growth
March 27, 2023
Southwest Airlines
Nashville, Tennessee


Ground Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travelThe Supervisor Provisioning helps support Provisioning Agents and Managers to ensure high-quality service and ontime performance for our Customers. This role helps manage station inventory of provisions such as snacks and drinks, serves as a Leader by observing and offering guidance, and ensures Safety and compliance procedures are followed. Supervisor Provisioning is a strong communicator who enjoys working in a dynamic environment while leading and motivating a Team. 

As a Nashville Supervisor Provisioning, you can expect: 

  • A role that supports all hours of the Southwest Operation, including early mornings, late evenings, weekends, and holidays. 

  • For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company. 

  • U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. 

  • Fly for free, as a privilege, on any open seat on all Southwest flights—your eligible dependents too. 

  • Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck* 

  • Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit.** 

  • Explore more Benefits you’ll love: swa.is/benefits  

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences. 

Model the Southwest Way
  • Guide and lead team members using SWA (Southwest Airlines) talent management practices to coach, develop, and engage employees
  • Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
  • Invest in leadership and self-growth through participating in continuous learning and development

  • Determine that aircrafts are properly serviced and provisioned prior to departure and that all forms and records are properly completed and maintained. Monitor the quality, quantity, and procurement of provisioning supply purchases
  • Actively coordinate with all Departments to maintain the station’s on-time performance, Employee morale, and Customer satisfaction while maintaining a safe working environment and instituting programs designed to help reduce accidents and injuries.
  • Oversee day-to-day airport operations to create a safe, secure, and legally compliant service -conscious environment. Meet or exceed performance goals through effective decisions, assign and track Agents for training compliance
  • Coordinate actively with all Departments to maintain the Station's on-time performance. Report status updates to leaders and employees consistently
  • Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, holding responsible parties accountable for results, and review and ensure accurate delay coding
  • Work with Staff Planning to build bids that are in line with our Department’s hourly goals
  • Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports, monitoring staffing in all areas and verifying that overtime is used properly
  • Coordinate the distribution of all necessary supplies to non-Provisioning Stations
  • Ensure all equipment including GSE is maintained and available for the operation
  • Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports
  • Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes
  • May perform other job duties as directed by Employee’s Leaders

Knowledge, Skills, and Abilities
  • Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
  • Knowledge of principles and processes for providing Customer and personal services including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
  • Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
  • Ability to listen to, understand, and communicate ideas presented in writing and/or in speaking with others
  • Ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources)
  • Ability to apply general rules to specific problems to produce answers that make sense
  • Ability to recognize and address performance and safety concerns in a timely manner
  • Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions


  • N/A

  • Fully functioning, broad knowledge in Airline Operations and Provisioning

  • Must be able to obtain a Security Identification Display Area (SIDA) badge and meet all local airport requirements
  • Must possess a current valid driver’s license issued in the United States
  • May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work on international flights
  • Requires you to obtain and maintain USPS (United States Postal Service) Clearance and meet all requirements to handle US Mail

Physical Abilities
  • Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
  • Ability to communicate and interact with others in the English language to meet the demands of the job
  • Ability to perform assigned duties with potential exposure to excessive noise, vibrations, and/or sensory conditions
  • Ability to perform assigned duties in outdoor and inclement weather conditions
  • Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
  • Ability to perform physical activities such as lifting (50lbs.), standing, sitting, pulling, pushing, squatting, climbing, walking, kneeling, reaching, crawling, and writing

Other Qualifications
  • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
  • Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
  • Must be at least 18 years of age
  • Must be able to comply with Company attendance standards as described in established guidelines

*401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits  

**ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company 

Southwest Airlines is an Equal Opportunity Employer.
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