Customer Service Insurance Representative

SYKES Knoxville, Tennessee
customer service insurance representative insurance cx training retirement assistance providers customer experience calls retirement planning investments
March 27, 2023
Knoxville, Tennessee
Why Foundever Go further with Foundever . Are you ready to move your career forward?. At Foundever, we deliver leading CX solutions to global insurance clients that offer their consumers an array of products including life, property and casualty, long-term care, retirement planning, investments, roadside assistance and warranty one of the largest global providers of customer experience (CX) products. You will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. Foundever has more than 20 years of experience hiring for our customer support roles - our modernized application technology benefits our customers and you! We invest in our people by providing paid training and the opportunity to take the multi-state insurance license. By covering the cost of the insurance test and licensing our new associates have an opportunity to focus on what matters most; their career growth. All our calls are inbound calls only- no cold calling. Work with Us and You'll Enjoy: Pay: $15/hr Licensing Increase Potential to $17/hr 100% Paid Professional Training Health Benefits Medical Dental Vision Employee Assistance Program (EAP) 401K retirement plan with company match Employee discounts Referral bonuses Everbetter wellness program Internal Mobility (84% of our managers are promoted within) Location Requirements Must reside within 100 miles of the Sitel Knoxville, TN location. 11221 Outlet Dr. Knoxville, TN 37932 This is a work-at-home position, the location requirement is to ensure you are able to come to the site if there is required training, coaching and development or equipment issues. Core Responsibilities Interact with customers, clients, insurance carriers and internal sources to provide coverage information and provide policy recommendations where necessary Complete a variety of day-to-day client service transactions, including policy endorsements, certificates, binders, cancellations or other necessary tasks as needed Complete carrier certifications to obtain "Ready to Sell Status" for multiple insurance providers Weekly review of quality standards, metrics, and performance Qualifications Ability to complete pre-licensing courses and pass the applicable state exam and background screenings by state. Organized self-starter who is dedicated to studying on their own and comfortable in a continuous-learning environment Must be 18+ years of age High school diploma (or GED equivalent) Must pass a background check and drug screening Foundever requires a dedicated quiet work environment free of distractions during working and training hours, this includes pets, telephone or other household members. About Foundever Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Get to know us at ~~~ and connect with us on Facebook, LinkedIn and Twitter. EEO Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. Customer Service Insurance Representative

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