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Customer Service Agent American Airlines

American Airlines Nashville, Tennessee
customer service airlines travel customer service airlines security team assistance passenger cwa transfer family journey
March 20, 2023
American Airlines
Nashville, Tennessee

Location: Metropolitan Nashville Apt (BNA-TRML)
Additional Locations: Nashville TN
Requisition ID: 61308

American Airlines in seeking Full Time Customer Service Agent at the Metropolitan Nashville Airport
The terms and conditions of this position are covered by the CWA-IBT Collective Bargaining Agreement.

If you are a member of CWA-IBT union workgroup you must submit a transfer request and not apply to this job posting. Please go to and submit a transfer request.


Are you ready to explore a world of possibilities both at work and during your time off? Join our American Airlines family and you ll travel the world grow your expertise and become the best version of you. As you embark on a new journey you ll tackle challenges with flexibility and grace learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why youll love this job

The Customer Service Agent interacts with customers in a courteous efficient friendly and professional manner.

What youll do

  • Promotes and sells air travel to the traveling public or freight forwarders.
  • Provides assistance with passenger check-in and cargo acceptance.
  • Interprets government rules and requirements for domestic and international travel or cargo shipments.
  • Meets and dispatches aircraft within established times.
  • Provides assistance to distressed passengers and customers.
  • Protects company property and revenue.
  • Provides for safe travel.
  • Possesses the physical ability and dexterity to use motor skills to perform various job-related tasks.
  • Uses organizational skills to perform multiple tasks within a limited time period.
  • Is self-motivated and requires minimal supervision.
  • Responds and assists during security and emergency situations.
  • Follows internal/external policies and procedures.
  • May be required to drive and operate air stairs up to various types of aircraft in order to enplane and deplane passengers.
  • May be required to perform Passenger Operation Control functions including air to ground communication as well as Tower functions.
  • Depending on airport location this position may work in various weather conditions.
  • Due to flight operations Customer Service Agents work shifts that include irregular and/or extended hours weekends and holidays.

Click to see what it s like to be part of the Customer Service team!

All youll need for success

Minimum Qualifications- Education and Prior Job Experience

  • High school diploma or GED or international equivalent
  • Bilingual language skills required in some locations
  • Applicable valid driver s license as required by local authorities
  • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA) if applicable
  • Must be able to secure appropriate airport authority and/or US Customs security badges if applicable
  • Completion of a pre-employment drug screen comprehensive background check and/or fingerprinting to satisfy company and security requirements
  • Must be authorized to work in the U.S.

Preferred Qualifications- Education and Prior Job Experience

  • Working knowledge of Sabre or any other Passenger Service System
  • Previous face to face Customer Service experience
  • Working in a fast pace environment

What youll get

Feel free to take advantage of all that American Airlines has to offer:

  • Travel Perks: Ready to explore the world? You your family and your friends can reach 365 destinations on more than 6800 daily flights across our global network.
  • Health Benefits: On day one you ll have access to your health dental prescription and vision benefits to help you stay well. And that s just the start we also offer virtual doctor visits flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself that s why our wellness programs provide you with all the right tools resources and support you need.
  • 401(k) Program: Available upon hire and depending on the workgroup employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program pet insurance and discounts on hotels cars cruises and more

Feel Free to be yourself at American

From the team members we hire to the customers we serve inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers suppliers communities and shareholders helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life s journey? Feel free to be yourself at American.

Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.

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